Job Description
Resolving internal and external customer questions and problems that are submitted via live telephone or email systems. By either telephone, email, Live Chat, WebEx or onsite visits.
Maintaining a good knowledge and understanding of SCIEX products, applications and customers. This will include all hardware, software, applications and customer specific areas inc LIMS and reporting.
Maintaining the application support databases (SFDC) and ensuring compliance with all regulatory systems and requirements (Master Control).
Working with the other members of the team on the implementation and sustainment of existing and new standard work and processes. Supporting the key KPI’s for team in EMEA and globally.
Experience

Experience in working in industry with relevant analytical LC-MSMS experience or other relevant customer experience.
Working with low hazard chemicals and biological material up to and including CL2 level; automated instrumentation and computer equipment.
Application knowledge in the tools utilized in SCIEX instrument and analysis software.
General instrument and software validation knowledge including GLP, GxP, and FDA 21 CFR 11 guidelines.
Familiarity with general networking and IT standards including LAN/WAN/SAN and TCP/IP.
Familiarity with data management standards including data archival, data restoration.
Familiarity with the Windows configuration.
Qualification

B.Sc/M.Sc or B.E/B.Tech in Electronics, Instrumentation, Computer Science
Networking
B.Sc/M.Sc or B.E/B.Tech in Electronics, Instrumentation, Computer Science
Networking
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Other details
Department:General / Other SoftwareIndustry:Pharma / BiotechSkills:life sciences, patient care, danaher business system, 21 cfr, customer relations, data management, standard work, forecastingEducationB.Sc

Recruiter detailsCompany Name: SCIEXCompany Description:
At SCIEX, we deliver solutions for the precision detection and quantification of molecules. For nearly 50 years, we have pioneered breakthrough technologies in liquid chromatography-mass spectrometry and capillary electrophoresis, designing robust solutions that empower our customers. Our industry leadership has made us a trusted partner for scientists around the world. By leveraging our products and services, our customers get answers they can trust to better inform critical decisions. They can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer.