Job Description
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About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities
Strategy

To strive business excellency and production stability
Business

Incident Management and incident trending and propose initiative.
Participate in the change walk thru and come out with the suggestion.
Handle day to day operational issues including daily health checks of applications and processes, working closely with end users, CIO team (developers) and infrastructure teams, to prioritise and resolve tickets to provide work arounds.
Ensure to maintain high standard of professionalism in every aspect of their work
Strong stakeholder management is necessary with CIO, Country CTMs covering respective applications, Key Business Users.
Processes

Encourage & implement continuous process improvement.
Help to identify, coordinate and implement initiatives and activities that will create efficiencies and optimise technical processing (SIP initiatives- system improvement plans)
People and Talent

Focus on self and team learning
To identify and acknowledge team members strengths and nurture their skills to benefit the team.
Lead and guide teams of support analysts in global & hub locations
Risk Management

Identify risk and issues escalation and management in timely manner
Governance

Adherence to Code of Conducts and all the applicable governance policies at all time
Regulatory & Business Conduct

Display exemplary conduct and live by the Group s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders

Business teams, Project teams, Operation users, various Technical and Application support teams that support our systems and services
Other Responsibilities

Production Support – 24 X 7
Willing to work in Shifts
Online support
Attend Business Queries
L2 support
Incident Tickets resolution within SLA
Our Ideal Candidate

Technical Skills

Primary : PL / SQL, Reporting
Secondary : Java / J2EE
Qualification

Professional Qualification

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Other details
Department:Network / System AdministrationIndustry:Banking / Financial ServicesSkills:unix, troubleshooting, customer relations, sla, project teams, support analysts, system improvement, continuous process, application support, stakeholder management, personal responsibility, sql, java, riskEducationOther (Other)

Recruiter detailsCompany Name: Standard Chartered Bank LtdCompany Description:
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.