Lead – Contact Center Services

Lead – Contact Center Services

Tata Communications Ltd

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  • Full Time
  • Chennai
data analysis, balance sheet, team handling

Job Description
Job Family Descriptor
Deployment and configuration of Contact center technologies / Solution and Testing.
Supports Day 2 Operations team in identifying and fixing escalated cases.
Identify and resolve issues observed during deployment and testing phase.
Interact with OEM / CFT for issue resolutions.
Provide technical assistance to service designer in pre-delivery phase.
Preparation / Support in drafting the LLD and Deployment design document.
Broad outline of the Role
A core technical position that acts as a technical lead for contact center solution deployment, Cisco, Enghouse, Amazon Connect, Cisco Webex CC, Aspect etc. Requires expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integrations. Responsible for Implementation, supporting customer / CFT at different stages during the customer delivery life cycle.

Minimum of 5+ years experience in Cisco contact center solutions Implementation and configuration and Support.
Strong working knowledge and Hands on in Contact center technologies like Cisco, Enghouse, Amazon Connect, Cisco Webex CC, Aspect etc,
Other details
Department:Technical Support / Helpdesk, Network / System AdministrationIndustry:Telecom / ISPOther Skills:cisco, enghouse, cisco webex cc, amazon connectEducationOther

Recruiter detailsCompany Name: Tata Communications LtdCompany Description:
Tata Communications is operating at a pivotal moment in the evolution of human activity – the so-called ‘Fourth Industrial Revolution’. As a leading provider of global digital infrastructure services, the company provides the integrated, globally managed tech solutions that underpin the fast-growing digital economy.