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ITIL/ITSM Consultant

ITIL/ITSM Consultant

Tech Mahindra

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Job description
ITISL/ITSM Consultant

Location – PAN India

Seniority level – Mid level

Joining timelines – Immediate to 40 days

Roles and Responsibilities

Hands-on experience on Digital Process Mining (preferably Celonis)
Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.
Strong Understanding of key ITIL customer processes, such as Incident Management, Service Request Problem management, Change Management etc.
Experience working with ITSM systems (e.g. BMC Remedy, HPE, Service Now)
Experience with SQL, database technologies, ETL,
Process mapping and identifying non value add steps to create lean and agile processes.
Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects
Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities.
Help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and create end-to-end automation solution blueprints
Act as customers key contact and guide them through the analysis process and become their trusted advisor on digital transformatio


Celonis/Signavio/Process Mining
ITSM Systems, ITIL
SQL, database technologies, ETL
Programming (Java, Python, R, etc.)
RPA thought leadership
Analytical Ability
customer service orientation
Technical Expertise
Oral and written communication