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Customer Change Manager

Customer Change Manager


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Job description
Main Responsibilities

Coordinating customer specific changes
Managing incoming changes pipeline (ticket quality and data, risk analysis, time plan)
Ensuring customer approvals
Ensuring healthy tickets lifecycle in the tool , including keeping healthy backlog
Coordinating customer CAB
Coordinating Technical CABs dedicated to an assigned customer/customers
Ensuring Change Management KPIs are met and corrective actions taken in case of failure (In relation to assigned customer/customers)
Providing Customer monthly service overview regarding Change Management Area for an assigned customer/customer (success rate, keep change plan, overview of standard, normal, emergency and expedite changes and anything else related to the change management process)
Attending TietoEVRY s Global Change Advisory Board and Internal Technical Change Advisory Board and make sure that required information are provided towards Platform Change Managers and gained information shared with a Customer/Customers
Secure effective communication towards customer/s, within Delivery Team/s and other stakeholders
What we expect

Understanding of Change Management practices
Knowledge and understanding of ITIL practices
Previous experience at an ITIL position and/or a Project Management
Fluent in English language
Strong costumer communication skills
Ability to coordinate and cooperate and being a Team player
To be curious and willing to explore independently and drives improvements
Wants to learn
Self – managed
Proactive approach