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Senior Digital Workplace expert, DNA – UXS Operations

Senior Digital Workplace expert, DNA – UXS Operations


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Job description

Troubleshoot Application failures during deployment
Must be ready to work on ticketing systems like Service Now to solve end user issues.
Must have prior experience with using AdminStudio / Wise Package Studio / ORCA / MSIX / PACE Suite for packaging.
Must have packaged applications for Windows 7 and Windows 10 OS platform.
Must understand and have used one of the following: Windows Command Shell Script, VBScript, or Powershell.
Expertise in virtualizing applications through sequencing is desired, but not required.
Expertise in shimming is desirable, but not required.
Must have an understanding of software deployment on tool like Microsoft System Center Configuration Manager (SCCM).
Must have knowledge of applications deployments for Windows platforms through SCCM.
Roles and Responsibilities:

1. Must understand a standard packaging process and workflow.

2. Must be aware of Microsoft best practices for application packaging and configurations.

3. Must have political awareness and sensitivity in customer situations.

4. Self-starter who can work independently but also enjoys a team atmosphere

5. Strong analytical problem-solving skills to work, research, troubleshoot and analyze problems independently

6. Must be able to meet deadlines.

7. Must be able to work after hours and some weekends.

8. Prepare documentation for application packages

9. Performed QA tests for the applications in production, worked as a primary interface with the business users and passed the application through User Acceptance phase.

10. Managed the application database using SCCM for Applications both UAT and production environments.